Shipping policy
Shipping Policy
Last updated: September 18, 2026
We can’t wait for your Made To Be Known order to reach you. Please review the information below for details about processing, shipping, and delivery.
Processing Times
Most orders are processed and prepared for shipment within 3–5 business days.
Business days are Monday through Friday and do not include weekends or holidays. Processing times may occasionally be longer during holidays, new releases, or other high-volume periods.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.
Please note that processing time and shipping time are separate.
Shipping & Delivery
Shipping time begins once your order has been processed and transferred to the shipping carrier.
Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout.
Delivery dates are estimates and cannot be guaranteed. Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may occasionally affect delivery times.
Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email.
If your shipping method includes tracking, tracking information will be included in that email. Please allow up to 48 hours for tracking information to begin showing updates from the carrier.
Shipping Rates
Shipping costs are calculated based on your order, destination, and available shipping method.
Your shipping cost will always be shown at checkout before you complete your purchase.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order.
If you notice an error after ordering, contact us as soon as possible at hello@madetobeknown.com. We’ll do our best to make the change before your order ships, but we cannot guarantee changes once an order has entered processing.
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.
Lost Packages
If your tracking information indicates that your package may be lost or has stopped moving for an extended period, please contact us at hello@madetobeknown.com with your order number.
We’ll work with the appropriate shipping provider to investigate and help determine the next steps.
Packages Marked Delivered
If your tracking shows that your package was delivered but you can’t locate it, please check around your delivery location, with other members of your household, and with the shipping carrier.
If you’re still unable to locate your order, contact us and we’ll do our best to help.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible at hello@madetobeknown.com.
Include your order number and clear photos of the issue so we can get it taken care of.
Eligible damaged, defective, misprinted, or incorrect orders will be replaced or refunded as appropriate at no additional cost to you.
Multiple Shipments
Occasionally, items within the same order may ship separately and arrive at different times.
You will not be charged additional shipping simply because we fulfill your order in multiple shipments.
International Orders
International shipping availability and estimated delivery times vary by destination.
International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
Customs processing may also result in additional delivery time.
Returns
Standard return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable unless otherwise required by law.
If your order arrives damaged, defective, misprinted, or incorrect, you will not be responsible for eligible replacement or return shipping costs.
Please see our Return & Refund Policy for complete details.
Questions?
For questions about shipping or an existing order, contact:
Made To Be Known
hello@madetobeknown.com